Rental Agreement Terms & Conditions
Welcome to Surry Port A John of NC, Inc. ("Company," "we," "us," or "our"). This Rental Agreement ("Agreement") outlines the terms and conditions governing the rental of portable sanitation equipment (including but not limited to standard portable toilets, ADA-compliant units, hand washing stations, freshwater tanks, and holding tanks, collectively "Unit(s)") by you ("Customer," "you," or "your"). By renting Units from us, you agree to these Terms & Conditions.
1. Rental Agreement & Scope of Service
1.1. Agreement: This document, along with any signed quote, order confirmation, or invoice provided by the Company, constitutes the entire agreement between the Company and the Customer.
1.2. Service: The Company agrees to provide the agreed-upon quantity and type of Unit(s) at the specified location ("Site") for the agreed-upon rental period ("Rental Period"). Service includes delivery, standard weekly servicing (unless otherwise agreed in writing), and pickup of the Unit(s).
1.3. Standard Weekly Servicing: Includes pumping of waste, cleaning and sanitizing the Unit, restocking toilet paper (and soap/paper towels for applicable units), and application of deodorizer. Additional servicing may be requested for an extra fee.
2. Quotations & Orders
2.1. Quotes: All quotes provided by the Company are valid for fifteen (15) days unless otherwise stated in writing. Quotes are based on the information provided by the Customer at the time of request. Changes to the order may result in price adjustments.
2.2. Order Confirmation: A signed rental agreement or confirmed order is required before delivery can be scheduled.
3. Rental Period & Fees
3.1. Rental Period: The Rental Period begins on the Delivery Date and ends on the Pickup Date, as specified in the order confirmation. The standard billing cycle is twenty-eight (28) days, but daily, weekly, and monthly terms are available.
3.2. Rental Fees: Rental fees per Unit, delivery & pickup fees, and any other applicable charges will be outlined in the quote and invoice.
3.3. Payment Terms:
-Full payment may be due before delivery, or a deposit may be required at booking with the balance due by a specified date, as outlined in the invoice.
-Late payments may incur interest charges at the maximum rate permitted by law.
-Customer agrees to pay all reasonable collection costs, including attorney fees, if an account becomes delinquent.
3.4. Rental Extensions: Customers may extend the Rental Period by notifying the Company prior to the original Pickup Date. Additional fees will apply for the extended period.
4. Delivery, Placement & Access
4.1. Site Access: Customer is responsible for providing clear, safe, and legal access to the Site for delivery, servicing, and pickup of the Unit(s) by Company trucks and personnel. Units must be placed within fifteen to twenty (15-20) feet of a stable, accessible surface (e.g., gravel, firm ground).
4.2. Placement Instructions: Customer should provide clear placement instructions. If no instructions are provided, Company personnel will place the Unit(s) in a location deemed suitable and accessible for service.
4.3. Unsuitable Conditions: Company reserves the right to refuse delivery or service if the Site or access route is deemed unsafe, inaccessible, or could cause damage to Company equipment or property. This includes, but is not limited to, steep slopes, tight/narrow alleys, unstable ground, or obstructions. Additional fees (e.g., trip charges, rescheduling fees) may apply if delivery or service cannot be completed due to lack of access or unsuitable conditions.
4.4. Relocation: Once placed, Unit(s) should not be moved by the Customer without prior consent from the Company, as this may impede servicing or cause damage.
5. Customer Responsibilities & Proper Use
5.1. Proper Use: Unit(s) are for human waste disposal only. Disposal of chemicals, hazardous waste, flammable materials, sharp objects, trash, diapers, sanitary products, or any foreign materials is strictly prohibited and may result in additional charges for cleaning, repair, or disposal, and possible legal action.
5.2. Security: Customer is responsible for the security of the Unit(s) during the Rental Period.
5.3. No Alterations: Customer shall not make any alterations, additions, or attachments to the Unit(s).
5.4. Respectful Treatment: Customer agrees to treat the Unit(s) with respect and ensure users do the same.
6. Damage, Loss & Vandalism
6.1. Customer Liability: Customer is fully responsible for any loss, theft, or damage to the Unit(s) during the Rental Period, beyond normal wear and tear. This includes, but is not limited to, damage from vandalism, graffiti, tipping, fire, accidents, misuse, or unsecured Units during high winds or severe weather.
6.2. Charges: Charges for repairs, replacement of damaged or missing parts, or replacement of the entire Unit will be assessed at current Company rates and invoiced to the Customer.
6.3. Optional Damage Waiver: If an optional damage waiver is purchased (if offered by the Company and documented in the rental agreement), its specific terms will apply to cover certain types of accidental damage. The damage waiver does not cover loss due to theft, intentional damage, vandalism, or misuse. A simple damage waiver and financial agreement document may be required.
7. Cancellation Policy
7.1. The Company aims to be fair regarding cancellations but must also cover incurred costs.
-Cancellation 7+ days before scheduled delivery: May receive a full refund of any amounts paid.
-Cancellation 3–6 days before scheduled delivery: May receive a 50% refund of any amounts paid, or be liable for 50% of the total rental fee if not yet paid.
-Cancellation less than 72 hours before scheduled delivery, or if Company trucks are already en route or loaded for delivery: No refund will be issued, and Customer may be liable for the full rental fee.
7.2. Specific cancellation terms may vary based on the circumstances and the scale of the order, and will be handled on a case-by-case basis at the Company's discretion.
8. Liability & Indemnification
8.1. Company Not Liable: The Company is not liable for any injuries, damages, losses, or claims arising from the Customer's or any third party's use, misuse, or placement of the Unit(s).
8.2. Indemnification: Customer agrees to indemnify, defend, and hold harmless Surry Port A John of NC, Inc., its owners, employees, and agents from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable attorney's fees) arising out of or related to the Customer's rental, use, or misuse of the Unit(s), or any breach of this Agreement.
9. Environmental & Weather Conditions
9.1. The Company is not responsible for service delays or issues caused by extreme weather, road conditions, natural disasters, or other events beyond its reasonable control (Force Majeure).
9.2. Units are designed for temporary outdoor use but cannot be guaranteed against severe environmental conditions. Customer is responsible for securing Units against high winds or other adverse weather if warned or if conditions warrant.
10. Privacy Policy
10.1. The Company is committed to protecting Customer data. We complete PCI compliance requirements annually with our credit card processing company. Any personal information collected will be used solely for the purpose of providing rental services, billing, and communication related to your account. We will not sell or share your personal information with third parties for marketing purposes without your consent, except as required by law.
11. Governing Law
11.1. This Agreement shall be governed by and construed in accordance with the laws of the State of North Carolina, without regard to its conflict of law principles. Any disputes arising under this Agreement shall be resolved in the courts of Surry County, North Carolina, or the appropriate federal court.
12. Amendments & Severability
12.1. Amendments: No amendment or modification of this Agreement shall be valid unless in writing and signed by both parties.
12.2. Severability: If any provision of this Agreement is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.
13. Contact Information
Surry Port A John of NC, Inc.
Phone: 336-757-2909 / 336-789-6052
Email: spdrentalsnc@gmail.com
Billing Remittance: 625 S Key Street, Pilot Mountain, NC 27041
By proceeding with a rental from Surry Port A John of NC, Inc., you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions.
