Frequently Asked Questions
Get clarity on common queries about renting porta potties and our services.
What areas do you service?
We proudly serve Surry County, Stokes, Winston, Yadkin, and Davie counties in North Carolina, as well as areas in Virginia. We are not limited by our name, so please reach out to confirm if we can service your specific location!
What information do I need to provide to start the porta potty rental process?
To begin, tell us about your event or project: location (for NC or VA delivery), estimated number of users, rental duration, and if it's for construction or a special event. This helps us tailor the best portable sanitation solution and provide an accurate quote.
How quickly can I expect delivery of my porta john(s) after booking?
Delivery timelines vary based on your location and our schedule. We always aim for prompt porta potty delivery and often offer quicker service for established customers. We'll confirm a delivery window when you book.
What if I need to extend my porta potty rental period?
Extending your rental is no problem! Simply contact us before your current rental period ends, and we'll arrange the extension and update your billing for the continued portable toilet service.
How often are the rented porta johns serviced?
All our rentals include weekly scheduled cleaning as standard. This service includes pumping the unit, restocking supplies (like toilet paper and hand sanitizer if applicable), and thorough sanitation with non-formaldehyde deodorizers.
What is your standard rental duration and billing cycle?
Our standard billing cycle is 28 days. However, we offer flexible rental terms including daily, weekly, and monthly options to best suit your project or event. You are always welcome to extend your rental as needed.
What's the typical timeline for delivery and pickup?
Delivery and pickup timelines can vary depending on the time of rental and our existing service routes. We strive to accommodate your schedule and often provide quicker delivery for our established customers. Pickups are typically scheduled for the next service day after your rental concludes.
Are there any specific requirements for where the porta john can be placed?
Yes, for safe and efficient weekly servicing, units must be placed within 15-20 feet of a stable, accessible surface like gravel or solid ground that our service trucks can easily reach. Please avoid placement on steep slopes or in tight, narrow alleys.
What is your cancellation policy if my plans change after booking a porta john?
We aim to be fair. Cancellations made well in advance (e.g., 7+ days before delivery) may receive a full refund. Shorter notice (3-6 days) may result in a partial refund. Cancellations less than 72 hours before delivery, or once trucks are loaded, are typically non-refundable or partially refundable. This can vary by situation.
What areas do you service?
We proudly serve Surry County, Stokes, Winston, Yadkin, and Davie counties in North Carolina, as well as areas in Virginia. We are not limited by our name, so please reach out to confirm if we can service your specific location!
What information do I need to provide to start the porta potty rental process?
To begin, tell us about your event or project: location (for NC or VA delivery), estimated number of users, rental duration, and if it's for construction or a special event. This helps us tailor the best portable sanitation solution and provide an accurate quote.
How quickly can I expect delivery of my porta john(s) after booking?
Delivery timelines vary based on your location and our schedule. We always aim for prompt porta potty delivery and often offer quicker service for established customers. We'll confirm a delivery window when you book.
What if I need to extend my porta potty rental period?
Extending your rental is no problem! Simply contact us before your current rental period ends, and we'll arrange the extension and update your billing for the continued portable toilet service.
How often are the rented porta johns serviced?
All our rentals include weekly scheduled cleaning as standard. This service includes pumping the unit, restocking supplies (like toilet paper and hand sanitizer if applicable), and thorough sanitation with non-formaldehyde deodorizers.
What is your standard rental duration and billing cycle?
Our standard billing cycle is 28 days. However, we offer flexible rental terms including daily, weekly, and monthly options to best suit your project or event. You are always welcome to extend your rental as needed.
What's the typical timeline for delivery and pickup?
Delivery and pickup timelines can vary depending on the time of rental and our existing service routes. We strive to accommodate your schedule and often provide quicker delivery for our established customers. Pickups are typically scheduled for the next service day after your rental concludes.
Are there any specific requirements for where the porta john can be placed?
Yes, for safe and efficient weekly servicing, units must be placed within 15-20 feet of a stable, accessible surface like gravel or solid ground that our service trucks can easily reach. Please avoid placement on steep slopes or in tight, narrow alleys.
What is your cancellation policy if my plans change after booking a porta john?
We aim to be fair. Cancellations made well in advance (e.g., 7+ days before delivery) may receive a full refund. Shorter notice (3-6 days) may result in a partial refund. Cancellations less than 72 hours before delivery, or once trucks are loaded, are typically non-refundable or partially refundable. This can vary by situation.
What areas do you service?
We proudly serve Surry County, Stokes, Winston, Yadkin, and Davie counties in North Carolina, as well as areas in Virginia. We are not limited by our name, so please reach out to confirm if we can service your specific location!
What information do I need to provide to start the porta potty rental process?
To begin, tell us about your event or project: location (for NC or VA delivery), estimated number of users, rental duration, and if it's for construction or a special event. This helps us tailor the best portable sanitation solution and provide an accurate quote.
How quickly can I expect delivery of my porta john(s) after booking?
Delivery timelines vary based on your location and our schedule. We always aim for prompt porta potty delivery and often offer quicker service for established customers. We'll confirm a delivery window when you book.
What if I need to extend my porta potty rental period?
Extending your rental is no problem! Simply contact us before your current rental period ends, and we'll arrange the extension and update your billing for the continued portable toilet service.
How often are the rented porta johns serviced?
All our rentals include weekly scheduled cleaning as standard. This service includes pumping the unit, restocking supplies (like toilet paper and hand sanitizer if applicable), and thorough sanitation with non-formaldehyde deodorizers.
What is your standard rental duration and billing cycle?
Our standard billing cycle is 28 days. However, we offer flexible rental terms including daily, weekly, and monthly options to best suit your project or event. You are always welcome to extend your rental as needed.
What's the typical timeline for delivery and pickup?
Delivery and pickup timelines can vary depending on the time of rental and our existing service routes. We strive to accommodate your schedule and often provide quicker delivery for our established customers. Pickups are typically scheduled for the next service day after your rental concludes.
Are there any specific requirements for where the porta john can be placed?
Yes, for safe and efficient weekly servicing, units must be placed within 15-20 feet of a stable, accessible surface like gravel or solid ground that our service trucks can easily reach. Please avoid placement on steep slopes or in tight, narrow alleys.
What is your cancellation policy if my plans change after booking a porta john?
We aim to be fair. Cancellations made well in advance (e.g., 7+ days before delivery) may receive a full refund. Shorter notice (3-6 days) may result in a partial refund. Cancellations less than 72 hours before delivery, or once trucks are loaded, are typically non-refundable or partially refundable. This can vary by situation.
